Cancellation and Refund Policy
Effective Date: 26 Jan 2025
At Insta Bucket, we strive to provide a seamless shopping experience for our customers. As a multi-vendor platform, the cancellation and refund policies are determined by individual sellers or vendors. Below is an outline of how these processes work:
1. Seller-Specific Policies
Each seller on Insta Bucket may have their own policies regarding cancellations and refunds. It is the responsibility of the buyer to review these policies on the seller's store page or product listing before making a purchase. Insta Bucket does not set or control these policies.
2. Cancellation Process
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Buyer-Initiated Cancellations:
- If you wish to cancel an order, you must contact the seller directly through the communication tools available on our platform.
- Sellers may have specific conditions or timeframes for accepting cancellations.
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Seller-Initiated Cancellations:
- In some cases, the seller may cancel an order due to stock unavailability or other issues.
- The seller will notify you of the cancellation and process any applicable refunds.
3. Refund Policy
Refunds for orders depend on the seller’s individual refund policies. Common refund scenarios include:
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Damaged or Defective Items:
- If you receive a damaged or defective item, you should contact the seller immediately with supporting evidence (e.g., photos).
- Sellers may issue a replacement, repair, or refund based on their policies.
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Non-Delivery of Item:
- If an item is not delivered within the promised timeframe, contact the seller to request a refund.
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Buyer’s Remorse:
- Refunds for reasons such as changing your mind may not be accepted unless explicitly stated in the seller’s policy.
4. Dispute Resolution
If you are unable to resolve an issue directly with the seller, you may escalate the matter by contacting Insta Bucket’s support team. While we do not process refunds directly, we will assist in mediating disputes and ensuring both parties adhere to the platform’s terms and conditions.
5. How to Contact a Seller
To contact a seller:
- Go to your order history.
- Select the order in question.
- Use the "Contact Seller" option to send a message regarding your issue.
6. Insta Bucket’s Role
As a platform, Insta Bucket acts as a facilitator between buyers and sellers. While we ensure a safe and trustworthy environment, we are not directly responsible for:
- Order fulfillment.
- Quality or condition of products.
- Refunds or cancellations.
7. Important Notes
- Always review the seller’s policies before completing a purchase.
- Retain proof of communication and transactions for dispute resolution.
- Contact our support team if you need further assistance.
8. Contact Us
If you have questions or need support, please reach out to us:
Insta Bucket
Email: info@instabucket.com
Phone: +91 9900771252
Address: ITI , HSR Layout, Bangaluru. karnataka ,India , 560068
Thank you for choosing Insta Bucket. Your satisfaction is important to us!